Freezing when connecting to our server

This could be because the connection is timing out (because you have a slow internet connection), or there is anti-virus software or firewall blocking the outward connection.

StatementReader requires an internet connection to check for updates and validate licensing; data processed from bank statements will not leave your machine without warning you first.

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Frequently Asked Questions, by phone

I have a warning message When does it happen? Can you send a screenshot to us? Also, if you can, please email the PDF input document to us (or upload it using the 'File' menu within StatementReader) a